Information We Collect
At KindleRadiance, we collect information to provide better UI/UX design education and services to our community in Taiwan and beyond. Here's what we gather and why it matters for your learning experience.
Personal Information
When you engage with our educational programs, we collect:
- Contact Details: Name, email address, phone number for course enrollment and communication
- Educational Background: Previous design experience, skill level, career goals to personalize your learning path
- Payment Information: Billing details for course registration (processed securely through third-party processors)
- Profile Data: Portfolio submissions, project work, feedback responses to track your progress
Technical Information
Our website automatically collects certain technical data to improve your browsing experience:
- Device Information: Browser type, operating system, screen resolution for optimal content delivery
- Usage Analytics: Pages visited, time spent on content, click patterns to enhance our educational materials
- Location Data: General geographic location (city level) to provide relevant local design industry insights
Educational Content Interaction
We track your engagement with our learning materials to personalize your education journey and measure course effectiveness. This includes completed lessons, quiz results, and participation in discussion forums.
How We Use Your Data
Your information serves specific purposes in delivering quality design education. We don't collect data just to have it — every piece serves your learning experience.
Educational Services
We use your personal information to deliver personalized UI/UX design education. This means customizing course recommendations based on your skill level, sending relevant industry updates, and providing feedback on your design work. Your progress data helps our instructors understand where additional support might be needed.
Communication and Support
Your contact information allows us to send important course updates, schedule changes, and educational resources. We also use it to respond to your questions about design techniques, career guidance, or technical issues with our platform.
Platform Improvement
Anonymous usage data helps us understand which teaching methods work best, which topics need more explanation, and how to make our website more user-friendly. We analyze patterns to create better learning experiences for future students.
Legal Compliance
Under Taiwan's Personal Data Protection Act, we maintain records for legitimate educational and business purposes. This includes enrollment records, certification achievements, and communication history as required by local education regulations.
Data Sharing and Third Parties
We're selective about who we work with and never sell your personal information. Our partnerships exist solely to enhance your educational experience.
Educational Partners
We occasionally collaborate with design agencies and tech companies in Taiwan to provide real-world project opportunities. When you participate in these programs, we share relevant portfolio work and contact information only with your explicit consent.
Service Providers
Certain trusted companies help us deliver our services:
- Payment Processors: Handle course payments securely without us storing credit card information
- Email Services: Send course updates and educational content through professional mailing platforms
- Cloud Storage: Store your project files and portfolio work with enterprise-grade security
- Analytics Platforms: Provide insights on website performance using anonymized data
Legal Requirements
We may disclose information if required by Taiwan law enforcement, court orders, or regulatory authorities. This would only occur in legitimate legal proceedings, and we would notify you unless prohibited by law.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and international privacy standards, you have significant control over your personal information. Here's how to exercise these rights:
Access Your Data
Request a complete copy of all personal information we hold about you, including course records, progress data, and communication history. We provide this within 30 days.
Update Information
Correct any inaccurate personal details, update your contact information, or modify your educational preferences through your account settings or by contacting us directly.
Delete Your Account
Request complete removal of your personal information from our systems. Note that we may retain certain records for legal compliance, but will anonymize your personal identifiers.
Limit Processing
Restrict how we use your information while maintaining your account. This might affect some personalized features but preserves your access to basic educational content.
Data Portability
Receive your portfolio work and course progress in a standard format that you can transfer to another educational platform if desired.
Opt-out Options
Stop receiving marketing communications while continuing to receive essential course updates. You can adjust these preferences in your account settings at any time.
Exercising Your Rights
To request any of these actions, contact us at help@kindleradiance.com with "Privacy Request" in the subject line. Include your full name and the specific action you're requesting. We typically respond within 15 business days.
For immediate assistance, call +88633268986 during business hours (Monday-Friday, 9 AM - 6 PM Taiwan time).
Security Measures
Protecting your personal information isn't just important — it's fundamental to maintaining trust in our educational community. We employ multiple layers of security to safeguard your data.
Our Security Approach
- Encryption All data transmissions use TLS 1.3 encryption. Your personal information is encrypted both in transit and at rest using AES-256 standards.
- Access Controls Only authorized staff members can access personal data, and only for legitimate educational purposes. All access is logged and monitored.
- Regular Audits We conduct quarterly security assessments and penetration testing to identify and address potential vulnerabilities.
- Data Backup Your course work and progress are backed up daily to secure, geographically distributed servers to prevent data loss.
- Incident Response We have detailed procedures for responding to any security incidents, including immediate notification protocols and remediation steps.
- Staff Training All team members receive regular privacy and security training to ensure they understand proper data handling procedures.
While we implement robust security measures, remember that no online system is completely immune to threats. You can help protect your account by using strong passwords, enabling two-factor authentication, and not sharing login credentials.
Data Retention
We don't keep your information forever. Our retention periods are based on legitimate educational needs, legal requirements, and your relationship with KindleRadiance.
Retention Timeline
Active Students
While you're enrolled in courses, we maintain all your personal information, progress data, and portfolio work to support your ongoing education.
Course Completion (2 years)
After completing courses, we retain your records for two years to provide transcripts, certificates, and continued career support services.
Account Inactivity (3 years)
If you haven't engaged with our platform for three years, we'll send notice before archiving your account and anonymizing your data.
Legal Requirements (7 years)
Financial records and certain educational documentation are retained for seven years as required by Taiwan business regulations.
Marketing Data (1 year)
If you've only subscribed to our newsletter without taking courses, we'll remove your information after one year of inactivity.
You can request earlier deletion of your information at any time. We'll honor these requests except where we're legally required to maintain certain records.
International Data Transfers
As a design education company serving students globally, some of your information may be processed outside Taiwan. We ensure these transfers maintain the same level of protection as local data handling.
Where Your Data Goes
We primarily use cloud services with servers located in Taiwan and Singapore for fastest access. Some educational tools and communication platforms may process data in the United States or European Union, but only with providers that meet strict privacy standards.
Transfer Safeguards
All international transfers are protected through:
- Standard Contractual Clauses: Legal agreements that require overseas processors to maintain Taiwan-equivalent privacy protections
- Adequacy Decisions: We only transfer to countries or regions recognized as providing adequate data protection
- Certification Programs: Our service providers participate in international privacy frameworks like Privacy Shield successors
- Encryption: All transferred data is encrypted using industry-standard protocols
If you prefer to limit international transfers, contact us to discuss alternative arrangements, though this may affect some platform features.
Privacy Questions and Contact
We believe transparency builds trust. If you have questions about this privacy policy or how we handle your information, we're here to help with clear, honest answers.
Get in Touch
Email: help@kindleradiance.com (use "Privacy Question" in the subject line for faster response)
Phone: +88633268986 (Monday-Friday, 9 AM - 6 PM Taiwan time)
Mail: KindleRadiance Privacy Team
No. 18號, Yiyong St
Yuchi Township, Nantou County
Taiwan 555
Policy Updates
We review this privacy policy annually and update it when we introduce new features or change our data practices. Major changes will be communicated via email and prominently displayed on our website at least 30 days before taking effect.
Minor updates (like contact information changes or clarifications) will be posted immediately with an updated revision date at the top of this page.
Complaint Process
If you believe we've mishandled your personal information, please contact us first so we can address your concerns directly. If you're not satisfied with our response, you can file a complaint with Taiwan's National Development Council or seek assistance from local consumer protection authorities.
For international students, you may also have the right to complain to privacy authorities in your home country, especially if you're from the European Union or other regions with comprehensive data protection laws.